When I first bought into the Therabody hype, I believed I was investing in premium recovery technology. As a performance and recovery expert, I’ve tested and recommended countless tools—from cold plunges to massage guns. So when I dropped money on a Theragun Pro $599.00 and their Compression Sleeves $899, I expected elite-level performance—and more importantly, elite-level customer service.
Instead, I got six months of complete silence, countless unanswered emails, and a customer service experience that felt more like punishment than support.
Let me walk you through this disaster, because it’s not just about me—it’s about how a company can sell you a premium product and ghost you when it breaks.
When the Mission Was Pure: My Support of Jason Wersland
I was an early adopter. I met Dr. Jason Wersland, the chiropractor and inventor of the Theragun, at one of Dave Asprey’s original Biohacking Conferences. Back then, it was just him, his story, and a product that felt revolutionary.
I believed in Jason and the mission. Theragun wasn’t just a product—it was a solution born out of necessity and pain. That authenticity was magnetic. I told others about it, recommended it to athletes, and stood behind the brand.
That was the Therabody I supported.
When a Brand Ghosts You
Fast forward to today, and that passion is nowhere to be found.
I had problems with two products:
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The Theragun Pro’s charger stopped working just four months after purchase.
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The Therabody Compression Sleeves became unusable because the charging plug failed.
I did what any customer would do—I contacted customer service and sent emails—one per week—for six straight months.
There was no reply—not a single one, no ticket number, no “we’ll get back to you.” Nothing. It was like trying to reach a customer service team that aliens had abducted.
The Call That Changed Everything (Sort Of)
Frustrated beyond belief, I tried a different route. I called one of Therabody’s retail stores in Las Vegas. The store manager was sympathetic. She took my name, number, and email. And just like that—boom—someone from Therabody customer service finally contacted me the next day.
Progress, right? Not exactly.
What followed was less “customer support” and more “jumping through hoops for sport.”
The Hoops Begin
Here’s what they told me I “needed” to provide before they could process my claim:
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Order date
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Order number
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Price paid
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Model number
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Model name
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A video showing what was happening with each product
Let’s pause for a second. They already found my order – already had my name, my email, and my phone number— because the retail store passed it along.
But still, they demanded I do all the work. It wasn’t about solving the problem. It was about wearing me down.
This is intentional friction, designed to make people quit. It’s not a support system—it’s a digital obstacle course.
The Illusion of Innovation: Are These Products Built to Last?
The Theragun Pro costs $599. The Compression Sleeves cost $899, several hundred dollars more.
We’re not talking about budget gear here. These are marketed as elite tools for elite athletes.
So why did the charger on my Theragun break within four months?
And why was it impossible to confirm if a replacement charger would work with my model when I searched for one on Therabody’s website? I even emailed them about that. No response. Shocking, I know.
The compression sleeves were no better. The charging plug failed; without that, they were nothing more than fancy paperweight.
A product failure is one thing. A complete lack of accountability is something else entirely.
When Venture Capital Ruins a Good Thing
I believe that everything changed in 2022 when Therabody raised $165 million in funding from North Castle Ventures. Celebrities like Jay-Z, Pau Gasol, and Kevin Hart jumped on board as investors. And just like that, the brand I loved became a bloated tech company trying to be the Peloton of recovery.
Instead of perfecting the Theragun and taking care of loyal customers, they went into overdrive:
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Added red light therapy masks
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Launched facial tools and goggles
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Started selling CBD products
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Created their own compression sleeves to compete with Hyperice directly
The heart of the company got buried beneath hype, headlines, and investor buzz.
And in the process, customer service fell off a cliff.
The Legal Battle with Hyperice
Therabody didn’t just start mimicking Hyperice’s product line—they drew legal fire from it.
In January 2024, Hyperice sued Therabody for patent infringement. The lawsuit targeted multiple Therabody products, including the Theragun Pro, Theragun Sense, and even the TheraFace Pro, claiming they violated percussion therapy patents Hyperice had held since 2013.
Therabody countered with a lawsuit of its own, accusing Hyperice of defamation, trade libel, and unfair competition. It alleges that Hyperice spread false claims that Therabody was peddling “knockoffs.”
So now the two most prominent players in recovery are locked in a legal slugfest, while people like me can’t even get a straight answer about a broken charger.
Better Alternatives: Where I’m Spending My Money Now
After six months of silence, I was done. I started exploring better options—brands that not only produce high-quality tools but actually respond to customers.
Here’s where my money is going now:
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PlayMakar MVP Mini: A compact, powerful vibratory massager. Not percussive—vibratory, which is better for soft tissue recovery and safer for sensitive joints.
- Relax Saunas:Relax Saunas use advanced far infrared technology to deliver deep, penetrating heat that promotes detoxification, reduces inflammation, and accelerates muscle recovery in just 15–20 minutes.
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Rapid Reboot Compression Boots: Rapid Reboot Compression delivers powerful pneumatic therapy to boost circulation, flush out toxins, and speed up muscle recovery between training sessions.
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Chilly Dip Cold Plunges: Not even in the same category, but they’ve set the bar for customer service and follow-through in the recovery space.
These companies are building gear and relationships that last.
Final Thoughts: If You’re Considering Buying Therabody
I’m not writing this out of anger. I’m writing it because people deserve to know what they’re walking into.
Yes, Therabody seems to make cool products. And, I thought they used to be about performance and recovery. I totally supported them from the beginning.
But none of that matters if the company treats customers like disposable income streams once the sale is made.
So if you’re considering Therabody, ask yourself:
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Are you okay with zero response to repeated emails?
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Are you okay with fighting just to file a warranty claim?
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Are you okay with a company that’s grown too big to care?
I’m not. And I’ll never spend another dime with Therabody again. There are better companies that manufacture better products and care about their customers.