Effective Date: July 1, 2026
Thank you for shopping at RoccoCastellano.com.
We are committed to providing high-quality products, educational resources, and exceptional customer service. If you are not completely satisfied with your purchase, we’re here to help.
By placing an order through RoccoCastellano.com, you agree to the terms of this Refunds & Returns Policy.
Returns
Our return policy lasts 30 calendar days from the date your order is delivered.
If more than 30 days have passed since delivery, we are unable to offer a refund or exchange unless otherwise required by applicable law.
To be eligible for a return, your item must:
- Be unused and in the same condition in which you received it.
- Be returned in its original packaging.
- Include all accessories, manuals, inserts, and promotional materials.
- Be accompanied by proof of purchase, such as your order confirmation or receipt.
We reserve the right to refuse any return that does not meet these requirements.
Please do not return products directly to the manufacturer unless instructed to do so by our customer support team.
Non-Returnable Items
The following items are generally not eligible for return or refund:
- Digital downloads
- eBooks
- PDF guides
- Audio or video downloads
- Online courses
- Memberships after access has been granted
- Coaching programs once services have begun
- Recorded webinars
- Live webinar replays
- Certification programs after access has been granted
- Gift cards
- Downloadable software
- Personalized or custom-made products
- Autographed books or merchandise
- Opened health, wellness, nutrition, or personal care products
- Perishable goods
- Clearance or Final Sale items
Health & Wellness Products
For health and safety reasons, supplements, nutrition products, beverages, topical products, and personal care items cannot be returned once opened unless they arrive damaged or defective.
If your shipment arrives damaged, please contact us within 7 days of delivery.
Books & Printed Materials
Books, field manuals, journals, planners, workbooks, and printed educational materials may be returned if they are:
- Unused
- Unmarked
- Undamaged
- Free from highlighting, writing, stains, or excessive wear
Books showing signs of use may be eligible only for a partial refund at our discretion.
Digital Products
Because digital products are delivered immediately and cannot be returned, all digital product sales are final.
This includes, but is not limited to:
- eBooks
- PDFs
- Worksheets
- Templates
- Assessment tools
- Digital field manuals
- Downloadable videos
- Downloadable audio files
- Educational resources
Refunds will not be issued because:
- You changed your mind.
- You ordered the wrong product.
- You no longer need the product.
- You did not read the product description before purchasing.
If you experience technical difficulties accessing a digital purchase, we will gladly assist you in resolving the issue.
Online Courses & Memberships
Due to the immediate availability of course materials and educational content, purchases of online courses, memberships, and subscription-based educational resources are generally non-refundable once access has been granted.
Subscriptions may be canceled at any time before the next billing date. Cancellation prevents future charges but does not automatically entitle you to a refund for previous payments.
Coaching & Consulting Services
Private coaching, consulting, mentoring, advisory services, and strategy sessions reserve time specifically for each client.
Unless otherwise stated in a separate written agreement:
- Missed appointments are non-refundable.
- No-shows are considered completed sessions.
- Appointments canceled with less than 24 hours’ notice may be forfeited.
- Coaching fees are generally non-refundable once services have begun.
Live Events, Workshops & Seminars
Registration fees for live events, workshops, conferences, retreats, certifications, and seminars are generally non-refundable.
If an event is canceled by RoccoCastellano.com, you may receive:
- A full refund;
- Credit toward a future event; or
- The option to transfer your registration.
If you are unable to attend an event, registration transfers may be permitted at our sole discretion.
Damaged, Defective, or Incorrect Orders
Please inspect your order immediately upon delivery.
If your order:
- Arrives damaged;
- Contains defective merchandise; or
- Includes the wrong item,
please notify us within 7 days of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the issue
- Photos of the product
- Photos of the packaging
- Photos of any shipping damage
Exchanges
We replace physical products only if they are:
- Damaged during shipping;
- Defective; or
- Incorrectly fulfilled.
Replacement requests are subject to product availability.
If the same product is unavailable, we may provide a comparable replacement, store credit, or refund at our discretion.
Partial Refunds
Partial refunds may be issued for:
- Books showing signs of use
- Products returned with missing packaging
- Products returned with missing components
- Products damaged after delivery
- Products returned in a condition that prevents resale
- Returns accepted after the 30-day return period as an exception
The amount of any partial refund is determined at our sole discretion.
Refund Processing
Once your return has been received and inspected, we will notify you by email regarding the status of your refund.
If approved, your refund will be issued to your original payment method.
Please allow several business days for your financial institution to process the refund.
Original shipping charges are non-refundable unless the return resulted from our error.
Late or Missing Refunds
If you have not yet received your refund:
- Check your bank account.
- Contact your credit card provider.
- Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us.
Sale Items
Unless otherwise required by law, products purchased during:
- Sales
- Promotional events
- Clearance sales
- Seasonal promotions
- Flash sales
- Closeout events
are considered Final Sale and are not eligible for refunds unless they arrive damaged or defective.
Gifts
If an item was marked as a gift and shipped directly to you, approved returns may be issued as store credit.
If the item was not identified as a gift at checkout, any approved refund will be issued to the original purchaser.
Return Shipping
Unless the return is the result of our error, customers are responsible for all return shipping costs.
Shipping charges are non-refundable.
For higher-value purchases, we recommend using a trackable shipping service and purchasing shipping insurance.
We are not responsible for returns that are lost or damaged during transit.
Return instructions and the appropriate return address will be provided after your return request has been approved.
Refused Deliveries
Orders refused at delivery or returned because of an incorrect shipping address provided by the customer may be subject to:
- Return shipping charges
- Restocking fees
- Original shipping costs
These amounts may be deducted from any refund issued.
Fraud Prevention
To protect our customers and our business, we reserve the right to:
- Refuse returns that appear fraudulent or abusive.
- Limit excessive return requests.
- Require proof of purchase.
- Verify customer identity.
- Decline refunds when there is evidence of misuse or abuse of this policy.
Chargebacks
If you experience a problem with your order, we encourage you to contact us first so we can resolve the issue promptly.
Initiating a payment dispute or chargeback before contacting us may delay resolution and may require additional documentation regarding your purchase.
Limitation of Liability
Nothing in this Refunds & Returns Policy limits any rights you may have under applicable consumer protection laws. Where required by law, those rights will apply.
Policy Changes
We reserve the right to modify or update this Refunds & Returns Policy at any time without prior notice.
Any changes become effective immediately upon posting on this website. Your continued use of RoccoCastellano.com after any revisions constitutes acceptance of the updated policy.
Contact Us
If you have questions regarding this Refunds & Returns Policy or need assistance with a return, please contact us:
help@roccocastellano.com
Please include your order number and a detailed description of your request so we can assist you as quickly as possible.